Shipping policy

Please double-check your shipping address before placing your order to ensure safe delivery. If you notice any errors, contact me as soon as possible to correct the address by Instagram messaging or email stonelenyourheart@gmail.com

 

Shipping Internationally

Special Note for U.S. Customers
Due to the current tariff situation, Thailand Post has suspended its U.S. service indefinitely.
All orders to the United States will now be shipped via private courier with USPS delivery.

  • Shipping is fully registered with tracking

  • Duties and taxes are already included (no extra charges upon delivery)

  • Faster shipping time: around 7 days

Rates:

  • ✉️ Envelope (for sticker sheets & art prints only): 450 THB ≈ 14 USD

  • 📦 Box shipping: 750 THB ≈ 23 USD (limited quantity per box; larger orders may require a second shipment)

Shipping Method (Other Countries):
I ship all orders that require a box via ThaiPost registered airmail, which includes a tracking number and requires a signature upon delivery. If no one is available to sign, your package will be held at the nearest post office for pickup. Unclaimed packages will be returned, and reshipping costs will be the buyer’s responsibility.

→ If you prefer ePacket shipping (with tracking but no signature required), please request it in the note at checkout. Availability depends on your country. Please note that this method does not include insurance, and I cannot offer refunds or replacements for lost or damaged items.

Processing Time: Your order will be sent to the post office within 3-7 days. If your item is made to order, it might take a bit longer.

Shipping Times: The delivery time depends on your location:

  •  North America:  about 14-30 days

  • Europe: 14-45 days

  • Asia: 7-14 days

Additional Charges: Please note that I'm not responsible for any additional tax charges such as duty or customs tax that may apply in your country (except for U.S. orders, which already include duties). These fees are the responsibility of the buyer.

Shipping Domestic (Thailand)

Free Shipping: I offer free shipping to all areas within the country.

Shipping Methods: Your order will be shipped via ThaiPost Regular Mail or Flash Express, which includes a tracking number for your convenience.

EMS Option: If you prefer EMS mail, there will be an additional cost.

Processing Time: Your order will be sent to the post office within 3-7 days. If your item is made to order, it might take a bit longer.